TERMS & CONDITIONS:

Payment:

We accept payment  by direct payment into our bank account (bank transfer/bacs) or by card over the phone (min spend £15.00 for card). Local customers who receive their delivery via our own van delivery service or those who collect their orders can also pay by cash upon request, please advise us when ordering by adding a note to your quotation request.

Delivery information:

Local customers: We offer free delivery on our own van to most parts of the North East on a weekly basis. Minimum order value and set delivery day will apply, these will depend on your location. Please contact us for further information. Collections are more than welcome during our trading hours, orders must placed and paid for in advance.

For U.K. mainland customers outside the North East of England:

* Orders over £150.00 (exc.VAT) delivered to a UK mainland address only will receive Free Delivery, please note individual products weighing 25kg are exempt from free delivery and subject to additional delivery charges per item. Delivery 1-2 Day service, this is not a guaranteed service.

* A fixed delivery charge of £6.99 plus vat per parcel weighing up to 28kg gross (including packaging) will be charged for all orders under £150.00 exc.VAT.

* Orders are normally dispatched the same working day subject to being placed and paid for by 11am (strictly 10am on Fridays), please note during busy periods this may not always be possible.

* 1-2 day UK mainland delivery excludes weekends.

* Orders placed after midday on a Friday or over the weekend will be processed on Monday.

* Please note: The above price is per parcel, if your order requires 2 or more parcels with regards to weight or size additional delivery charges will apply and will be shown on your quotation invoice.

* Any damages or shortages must be notified within 24 hours of receipt of goods by Email only containing photographic evidence, claims after this point will not be entertained. Please note some products have a disclaimer against them in regards to damages caused in transit.

* Please provide mobile phone number for courier notifications when ordering.

Please contact us for delivery charges to Scottish Highlands/IOM, sorry we do not ship outside the U.K. mainland.

U.K. mainland pallet delivery service also available for larger bulk orders 150kg or over, please contact us for further information.

Returns:
Our drivers (local only) are not authorised to uplift goods without notification by ourselves. Returns will only be accepted in respect of defective goods where defects clearly arise prior to delivery or by an error by ourselves.

Ordering:
We accept orders via request a quote on our website, email or phone. Orders received after 1pm on a Friday or over the weekend are processed on a Monday.

Prices:
We reserve the right to alter any cost price without notice due to sudden changes in market prices beyond our control. All prices correct at time of print. Value added tax (VAT) is charged as a separate item on all invoices where applicable and is not included in the trade price.

Business hours:
Office: 6:45 a.m. – 3:00 p.m. Monday – Thursday
6:45 a.m. – 12:00p.m. Friday (Closed Saturdays, Sundays and Bank Holidays).

ALL IMAGES ARE FOR ILLUSTRATION PURPOSES ONLY AND MAY DIFFER SLIGHTLY FROM PRODUCT.